Our Terms Of Service
All terms of services are eligble to change at any given time.
1. Your Account
a. We reserve the full right to terminate your account at any time, with or without given notice.
b. Your account will be terminated if you are found in violation of any of these terms.
c. When ordering a server, or any other service from Clynex, you are only renting the server. All services remain the property of Clynex. 2. Payments
a. Services ordered from Clynex will not be activated until payment has been received and verified to not be fraudulent. In most cases, payment verification is automatic, but may require manual review in rare circumstances.
b. Failure to make a payment within 5 days after an invoice is due will result in that service being suspended. In order to re-activate your service, you may be required to pay an additional late fee of up to 10% of the invoice amount.
c. Failure to make a payment within 10 days after an invoice is due will result in complete termination of that service. Once a service is terminated, it may not be re-activated, and data cannot be recovered.
d. Any chargebacks or reversed transactions made on your payments will result in your account being immediately terminated. 3. Cancellations
a. In order to cancel your services, you must issue a cancellation request within our billing area at https://billing.clynex.com. Additionally, you must manually cancel any active PayPal subscriptions that were created when ordering your service. We do not have access to deduct funds from your PayPal account, and will not be held responsible for automated payments made via a subscription. 4. Refunds
a. We do not offer refunds for any of our services for any reason. (unless specified by a member of staff directly to you) 5. Service Availability
a. We make reasonable efforts to ensure services are available 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, services may be unavailable to you. You recognize and acknowledge that, on occasion, an event will occur causing services to be unavailable. We make no representation or warranty that our services will be uninterrupted. 6. Usage
a. Servers may only be used for the services they were intended and you may not install or use unauthorized third party programs. We do not provide technical assistance, and will not be held responsible, for any third party software uploaded to our services. Unauthorized usage, such as attempting to access or interfere with other clients data, will result in termination of your services.
b. You may not purposely bypass any limits or restrictions that your service is provisioned with, such as user slots, RAM limits, or CPU restrictions. Attempting to modify or bypass any usage restrictions will result in termination of your services.
c. In the event your usage exceeds any limits existing on your service, the process exceeding these limits may be automatically disabled without notice. This may occur due to improper usage, such as a crashed or hanging server process.
d. Your usage must be reasonable and should not place excessive burdens on our hardware or available resources. You may not interfere with the services we provide to other customers. In rare situations, we may place restrictions on your services in the event that your usage interferes with the services provided to other customers.
e. We do not offer refunds unless the product is broken and remains broken for more than 7 days. 7. Legal Obligations
a. We claim no responsibility whatsoever for what you choose to host on your server.
b. You may not use our services to host or distribute adult or illegal material.
c. Your service can be terminated without refund in the event Clynex ceases to offer service(s). 8. Liability
a. Clynex will not be liable for delays or failure in performance caused by acts of God, war, terrorism, strike, labor dispute, work stoppage, fire, act of government, or any other cause, whether similar or dissimilar, beyond our control.
b. Clynex reserves the right to restrict, alter, or modify fees, benefits, rules, regulations, special offers, membership terms and conditions or terminate services at any time and without notice.
c. Clynex is not liable to store any statistical data regarding servers, such as user information.
d. Due to the nature of the services we provide, there may issues such as but not limited to: performance impacts, data corruption, data loss, and lag. These issues are out of our control and are not the result of our hardware or network. We are not liable for these issues, although a reasonable effort will be made to assist you with any problems you may experience. 9. Services
a. All services are still subjected to software limitations and physical hardware limits.
b. With Minecraft servers, the software requires a specified number of player slots to be set, as well as a set memory limit and storage limit. By default, your Minecraft server will be set up with a player limit of 100 users, a memory limit of 6GB, and a storage limit of 20GB. These are soft limits, and will be increased for no additional charge upon request.
c. To be eligible for additional resource allocation, your usage must be nearing or exceeding your current soft limit, while being in compliance with the rest of these terms. We reserve the right to require that any outstanding issues, such as plugin errors, be resolved before additional resources are allocated.
d. For Minecraft servers, CPU usage is restricted to a maximum usage of 200% of the server CPU cores. As the Minecraft software, by itself, is limited to utilization of a single CPU core, this restriction is only in place to prevent CPU usage abuse by third party software, such as malicious server plugins.
e. For Minecraft servers, unlimited storage only applies to the game server world data. Additional data, such as backups, logs, or files generated by third party plugins, are not eligible for storage limit increases. MySQL server storage is unmetered, and is recommended for third party plugin usage.
f. The term lifetime at Clynex means the services will remain open so long as Clynex is open and still offering the service that you have. i.e. If you purchase Minecraft Hosting at a lifetime price and we still offer Minecraft Hosting, your services will remain active. If we do not offer Minecraft servers your server will be terminated at a notice. 10. Our Site
a. We cannot assure that the site is completely free from exploits. If a user is caught exploiting any area of Clynex.com, their account will be permanently terminated.
1. Personal Information
a. Any personal information you provide for use on Clynex.com will not be given to any outside parties for any purpose. Information you provide is for use strictly on Clynex.com.
b. You are not allowed to use or create multiple accounts at Clynex.
2. How do we protect your information?
a. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. Some user data is stored in your browser cookies. However, never under any circumstances, is any sensitive data stored in your browser cookies. All user inputted data is stored in our databases (username, password, IP address, etc). Any sensitive information (such as passwords) is encrypted. Private information, such as credit card numbers, are never stored in our databases, and never will be.
3. Third party sites
a. We may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these separate sites.
b. We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. However, we may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
a. You automatically agree to our terms of service when purchasing a server and using our site.